Player Support · Studio Information & Inquiry Guide

Contact & Bug Report Guide

Thank you for playing The Real Killer on our official website (jinbeom.web.app) and on iOS and Android. If you encounter a gameplay or display bug, spot a typo or localization issue, need assistance restoring a mobile app purchase, or wish to submit a data privacy request, reach out to our team directly by email.

Because the game requires no user account and sends no gameplay telemetry from your browser, including the checklist details below helps us reproduce and resolve issues much faster.

Operator Details & Official Support Email

Official Studio

Webinstudio (webinstudio)

Representative: Lee Juhan

Support Email: contact@webinstudio.co.kr

Address: 404-1301, 151 Wolsan-ro, Gimhae-si, Gyeongsangnam-do, 50990, Republic of Korea

Support Scope: Free web browser edition (/play/), official website pages, and the iOS (App Store) and Android (Google Play) mobile apps

Bug Report & Support Inquiry Checklist

Please email contact@webinstudio.co.kr with a brief topic in the subject line (for example: Bug Report, Localization Note, Purchase Restore, or Data Request) along with the four details below.

Device, OS & Browser Environment: Your device model (desktop PC, Mac, iPhone, iPad, Android phone), operating system version, and web browser name and version (Chrome, Safari, Edge, Firefox) or mobile app version.
Selected Display Language: Which of the four supported languages (English, Korean, Japanese, or Spanish) was active when the issue occurred.
Episode, Chapter & Exact Step: Which case, chapter, map location, witness dialogue, or Deduction Board screen you were on, plus what happened on screen (attaching a screenshot is always helpful).
Account Confirmation Code for Mobile App Inquiries: Because the mobile app uses an anonymous device account, include the 8-character Account Confirmation Code shown under Home > Settings in the app when asking about purchases or server data deletion (never send credit card numbers or passwords by email).

Response Expectations, Refunds & Data Requests

General support messages and bug reports are reviewed in the order received on business days. When a report requires device testing or a script patch, we reply once we have confirmed the cause and upcoming fix.

Formal requests to view, correct, or delete server records are processed within 10 days in accordance with our Privacy Policy. Mobile app users can also erase local and anonymous server data immediately anytime inside the app via Home > Settings > Delete My Data, or review web instructions on our Data Deletion Request page.

Payments for mobile app cases are handled by Apple App Store and Google Play. Refund requests should be submitted first through Apple (reportaproblem.apple.com) or your Google Play order history; if the store cannot resolve an issue, write to contact@webinstudio.co.kr with your store order reference.

Legal Policies & Related Pages

For full details on data handling, website cookies and ad personalization opt-out links, content rules, and refund terms, please review our official Privacy Policy (/en/privacy/), Terms of Use (/en/terms/), and Data Deletion Request (/en/delete/) pages.